Custom Order Policy
Last Updated: 28/02/2025
At MyRugy, we specialize in handcrafted, custom-made rugs, allowing you to transform your designs, photos, or artwork into unique woven masterpieces. Since every custom order is made exclusively for you, please read our policy carefully before placing your order.
1. Placing a Custom Order
✔️ Customers can submit a photo, artwork, or design to be turned into a handcrafted rug.
✔️ Orders are placed through our website, and our team will review the design for feasibility.
✔️ A digital preview/mockup will be sent for approval before production begins.
2. Production & Processing Time
🧵 Since each custom rug is made knot by knot, the production time typically takes:
✅ Small-sized rugs: 4-6 weeks
✅ Medium-sized rugs: 4-6 weeks
✅ Large-sized rugs: 4-12 weeks
📢 Processing time may vary depending on design complexity and order volume.
3. Approval & Design Modifications
📸 After submitting your image, our team will create a digital preview for your approval.
✏️ You may request minor adjustments (such as color refinements) before production starts.
⚠️ Once the rug is in production, no further changes can be made.
4. Payment & Pricing
💳 Custom orders require full payment upfront to begin production.
💰 Pricing is based on:
✔️ Rug size
✔️ Design complexity
✔️ Materials & weaving techniques
✔️ Additional customization requests
5. Cancellations & Refunds
🚫 No cancellations after production has begun.
🚫 Since each custom rug is made exclusively for you, we do not accept returns or refunds unless the item is damaged or defective.
📩 If there is an issue, please contact [your email] within [X] days of delivery.
6. Shipping & Delivery
📦 Custom rugs follow our standard [Shipping & Delivery Policy], with estimated delivery times based on location.
📍 Customers will receive a tracking number once the order is shipped.
7. Order Adjustments & Reorders
✂️ If you need adjustments after receiving your rug, please contact us for a rework quote.
💡 Love your custom rug? You can reorder the same design at a discounted price!
8. Intellectual Property & Copyright
📜 By submitting an image, you confirm that you own the rights to the artwork or have permission to use it.
🚫 MyRugy reserves the right to reject designs that violate copyright laws or contain offensive content.
9. Contact Us
For any questions about custom orders, feel free to reach out:
📩 Email: Support@myrugy.com
📞 Phone: +212 7 08 02 02 01