TERMS OF SERVICE
Last Updated: 28/02/2025
Welcome to MyRugy! These Terms of Service govern your use of our website Myrugy.com and the purchase of our handcrafted rugs, craft kits, and custom rug-making services. By accessing our site and using our services, you agree to comply with these terms.
1. General Information
MyRugy is a brand that specializes in handcrafted Moroccan rugs, DIY weaving kits, and custom rug-making services. Our products are crafted with traditional techniques, ensuring quality and authenticity.
Company Name: Kechart LLC
Website: Myrugy.com
Contact Email: Support@myrugy.com
2. Eligibility
To use our website and place an order, you must:
• Be at least 18 years old or have permission from a legal guardian.
• Provide accurate and complete information when making a purchase.
• Not use our products for any illegal or unauthorized purposes.
3. Orders & Payments
3.1 Order Process
• By placing an order, you agree to provide accurate billing and shipping details.
• Orders for custom rugs are processed after design approval.
• We reserve the right to refuse or cancel orders due to fraud detection, pricing errors, or limited stock availability.
3.2 Pricing & Payment
• All prices are listed in [your currency] and may be subject to change without notice.
• We accept payments via [list payment methods: credit cards, PayPal, etc.].
• Custom orders require full payment upfront before production begins.
4. Returns, Refunds & Cancellations
4.1 Refunds & Returns
• Due to the handmade nature of our rugs, custom orders are non-refundable.
• For craft kits and non-custom products, returns are accepted within 15 days of delivery, provided the item is unused and in its original condition.
4.2 Cancellations
• Orders can be canceled within 5 hours after purchase. Custom orders cannot be canceled once production has started.
For more details, refer to our Refund & Return Policy [Insert Link].
5. Shipping & Delivery
• We ship worldwide with estimated delivery times ranging from 5-7 days depending on location.
• Shipping costs are calculated at checkout.
• MyRugy is not responsible for customs duties, import taxes, or shipping delays due to carriers.
For detailed shipping terms, visit our Shipping Policy [Insert Link]
6. Intellectual Property
• All content, images, and designs on MyRugy’s website are owned by MyRugy and cannot be copied or used without permission.
• Customers submitting images for custom rugs must own the rights to the image or have permission to use it.
7. Limitation of Liability
• MyRugy is not responsible for any damage, loss, or injury caused by misuse of our products.
• We are not liable for any indirect or consequential damages arising from delays, defects, or incorrect use of our services.
8. Changes to Terms
We may update these Terms at any time. Continued use of our website and services after updates constitutes acceptance of the new terms.
9. Contact Information
For any questions about these Terms, contact us at:
📩 Email: Support@myrugy.com
📞 Phone: +212 7 08 02 02 01