Shipping & Delivery Policy
Last Updated: 28/02/2025
At MyRugy, we take great care in delivering your handcrafted rugs and kits safely to your doorstep. This policy outlines our shipping process, estimated delivery times, costs, and other important details regarding your order.
1. Order Processing
📦 Orders are processed within 5 business days (excluding weekends and holidays).
📦 Custom rugs may require additional time for production, typically 6 weeks.
📦 Once your order is shipped, you will receive a tracking number via email.
2. Shipping Rates & Delivery Estimates
We offer multiple shipping options based on location:
Region Estimated Delivery Time Shipping Cost
United States 5 - 7 business days $XX.XX or Free over $XXX
Canada 5 - 7 business days $XX.XX
Europe 5 - 7 business days $XX.XX
Australia 5 - 7 business days $XX.XX
Other regions 5 - 7 business days Calculated at checkout
🚀 Express shipping is available at an additional cost.
3. Custom & Handmade Orders
🧵 Custom-made rugs require additional [X] weeks for production before shipping.
🖼️ Personalized designs are reviewed before weaving begins.
4. Tracking Your Order
📍 Once your order is shipped, you’ll receive a tracking link via email.
📍 You can track your shipment directly on our website or through the carrier’s tracking system.
5. International Shipping & Customs
🌍 We ship worldwide! However, please note:
✅ Customs duties, taxes, and import fees may apply, depending on your country’s regulations.
✅ These charges are not included in our prices and are the buyer’s responsibility.
✅ Customs processing may delay delivery times.
6. Lost, Delayed, or Stolen Packages
🚫 We are not responsible for lost, stolen, or delayed packages due to carrier issues.
📧 If your order is delayed beyond the estimated timeframe, please contact the shipping carrier first.
📩 Still need help? Reach out to us at [your email].
7. Address Issues & Failed Deliveries
📍 Please double-check your shipping address at checkout.
📍 If a package is returned due to an incorrect address, the customer is responsible for re-shipping costs.
8. Returns Due to Shipping Issues
If your package arrives damaged or defective, please refer to our [Refund & Return Policy] for further assistance.
9. Contact Us
If you have any questions regarding shipping, reach out to us:
📩 Email: Support@myrugy.com
📞 Phone: +212 7 08 02 02 01